TERMS AND CONDITIONS

Substitution Policy

Warm Wishes Florist reserves the right to make substitutions of flowers, greenery, baskets, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should there be an unavailability of original materials. Flowers are seasonal and sometimes there will be less harvest on that week, but will try to match the best flower for the bouquet.

Peak Season Price Adjustment Policy

During the super peak season specifically Valentine’s Day (14th-February), due to the high demand worldwide, the flower cost especially Roses will be increased multi-fold. Hence, Warm Wishes Florist reserved the right to increase price accordingly during the Valentine’s Day period.

We’ll adjust the product price 2-3 weeks before the Valentine’s Day, and will ONLY accept order from our Valentine’s Day Collections for Valentine’s Day period delivery.

Privacy & Security

We respect your personal rights to your privacy and we assure users that confidentiality of customers’ data is maintained and protected.

Personal information is kept solely for internal marketing, delivery and billing purposes only. We would not disclose any of our customers personal information, email addresses or contact details to any other parties without prior consent of our customers.

Cancellation

Cancellation of orders and refunds are not available. Should you wish to change your mind on the delivery date of your order, kindly contact us at 017-8233266 to reschedule.

Payment Methods

All prices shown are in Malaysian Ringgit (RM).

You may make payments through these following payment methods:

– Visa/Mastercard‚Ä®- Bank Transfer

Bank Transfer can be made to MAYBANK 512352617288